BienBaby: Info

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Please E-mail all inquiries to:
karyn@bienbaby.com

MAILING LIST
Join our mailing list to receive updates and sale notifications and coupons!
You can join by clicking here: Mailing List
We do not share our customer’s information with any other party - your privacy is assured.

FABRIC INFO
All our items are made with 100% cotton fabric. All items are machine washable and dryable.
Please use care when laundering.

SHIPPING
**Free USPS shipping with any order over $100.00!**
(no coupon necessary)
(applies to US shipments only)

DOMESTIC SHIPPING (anywhere in the Continential United States -lower 48 States).

All orders shipped through the USPS
(usually 1-3 business days processing time, not including shipping time.)
orders $10.00 or less cost $4.50
orders up to $24.99 cost $5.99
orders from $25.00 to $49.99 cost $6.99
orders from $50.00 to $99.99 cost $7.99
orders from $100.00 - free!

For shipping costs in Canada or outside of the USA, please Contact Us
for a price quote before ordering.

RETURN AND CANCELLATION POLICIES
All returns must be authorized by Bienbaby and must be returned in the original state that they were received.
Please E-mail us within 7 days of receipt for an RMA number.
Once authorized, returns must be received within 30 days of purchase date.
All unauthorized returns will be refused.
To protect the designer's work, patterns are not returnable.

Due to our ever changing inventory, we are unable to process exchanges. Exchange requests will be handled as returns.

All sales are final on Clearance Sale Items.
All sales are final on patterns.
All sales are final for purchases made with sale coupons.
Shipping fees are non-refundable.

Bienbaby cannot be held responsible for items once they have been altered from their original state (i.e. laundered, etc.)
there is a 10% restocking fee for all returned merchandise.
Packages refused by customers will be charged a 50% restocking fee plus shipping costs.

If there is anything missing from your order or damaged please make your claim within 7 days after receipt. After that we cannot be held responsible for shortage or damage claims. Please check your orders carefully.
Please E-mail us at karyn@bienbaby.com if you have any problems with your order.

CANCELLATIONS
Please notify us of any cancellation within 1 hour of placing your order. Cancellations requested after this time period may be subject to the same restock/shipping fees as returns (see above.) To cancel an order, please contact us via E-mail at karyn@bienbaby.com.